Category: Tips & Tricks

Social media keeps evolving, and Facebook has changed a lot since you first signed up to it. Facebook is no longer easy to use and even young users at times need help navigating the application. With the amount of time and energy social media users spend on the app, you would assume that people are experts.

You are wrong! For instance, 20% of adult Facebook users do not understand how news feed on Facebook works. Facebook has many features that you do not know about, and which you might never use.

When you are on Facebook, what do you do when you need Facebook assistance? Do you immediately call your friends or kids to help? Do you often seek advice from your grandchildren?

If you answered “yes” to any of these questions, then you are in the right place. Your kids and grandkids are not always the right people to provide Facebook help to you.

Below are some of the best avenues for seeking Facebook Help:

1. Facebook Live Chat

Facebook has presented a useful platform that users can use to find help. Facebook Live Chat allows you to seek help anytime you come across features you do not understand. Facebook does not provide users with a phone number they can call for help but the live chat is available for use 24/7.

You just need to post your issue as accurately as possible for the team to ensure you get a better outcome. The team can assist you with answering questions on how to use certain features on the app.
Many Facebook users recommend Facebook Live Chat.

To chat with the team, contact Facebook Live Chat then tell GetHuman more of the issue you are facing.
After doing that, you will get the help needed.

2. Contact Facebook Experts

Experts have realized that many social media users experience trouble online. They have invented several ways to help these needy users. One of the common innovations is setting up online platforms like ExpertHelp.

Facebook users can get support at any time of the day through experts. Most of these platforms provide you with an opportunity to receive the help you need in a few simple steps. Once on the site, you only need to ask your pressing question and let the team know how fast you need answers.

After that, the experts will try as much as possible to provide you with an accurate answer. These experts have knowledge that will help you learn a lot.

The best thing about them is that they are not employees of Facebook. They give accurate responses, as they do are not afraid of breaking loyalty to Facebook. Whether you are a new Facebook user or a skilled one you need Facebook experts.

3. Facebook Reviews

Man facebook users have probably found yourself in the same dilemma. Therefore look into the reviews available online, and see if any answers the query you have. 

If the answers are not available, seek the help of other avenues like youtube tutorials. The Facebook community is large and that means there is a wealth of information on different issues they have faced.

Going through the site reviews is a fast way of gathering answers when you do not have the patience to wait for answers. Many often post the issues on Facebook and other users will comment with the right moves to make

4. YouTube Tutorials

YouTube has become an important learning avenue for many people. You may have at one time consulted YouTube when you needed a certain recipe for a particular dish. You have even used YouTube to learn some DIY tricks.

Why then not use the same media to seek Facebook help? Experts always post videos on YouTube with clear demonstrations that might help you get answers. The visual feature of Facebook will also make it easier for you to learn.

You can also choose to stop a video and try fixing your issue then continue watching.

Turning to YouTube will provide you with an opportunity to take notes that you can share with others. Apart from the fact that you will have notes to turn to later on when you need clarification, using YouTube tutorials promotes online discussions because you can ask the experts questions in case a tutorial is not clear.

5. Read Articles

Whether you are 60 years old or 70, reading is definitely going to present you with some of the answers you seek. From articles on how to get started with Facebook, to articles on how to change Facebook passwords. Whatever you are looking for, someone somewhere has written about it.

All you need to do is look for the article and read away. The best articles to refer to are those, which show that the writer can relate to the problem you, are facing. Do not let someone who cannot provide clear steps on how to tie a shoelace help you tie yours.

A person who has never retrieved a stolen Facebook account cannot assist you to retrieve your account. It may not have been their account, but the article you choose to read should entail clear step-by-step solutions on how to address a particular issue. If you seek advice from articles which do not provide clear instructions you might end up ruining your Facebook page.

Whether You Are a Beginner or a Skilled Facebook User, You at Times Need Facebook Assistance

First, assess the weight of your issue, and then select from the list of solutions you now know of, an option you think will work best for you. After that take that chance and try to fix your problem. If it is a feature that you want to use, go ahead and apply the lessons learned.

Whatever you do dear Facebook user, do not allow that cunning grandkid to mislead you when you can get the necessary Facebook assistance from the comfort of your phone.

Since you are here already, you can take this opportunity to ask a Facebook Expert any question you have about Facebook.

The value of social media sites is still up for debate in senior communities. It’s totally understandable, too.

People have always gotten by without social media, and the excessive use of these services seems pretty ridiculous from the outside. Mindless zombies walking around with their heads in phones don’t seem like people you want to be. 

But it could hold true that social media is a valuable thing, and that’s why it has such an appeal. 

We’re going to discuss some of the benefits of social media for seniors in this article. 

Social Media for Seniors: Why Try It?

It’s hard to convey the value of social media to someone who hasn’t yet used it. We hope that you can take a look at some of the points in this article and rethink your opinion of social media.  

Let’s get started:

1. Ease of Use

Many people are frightened by the idea because they think it will be too difficult to figure out. 

Social media sites are similar to airports. Airports are created for all people, no matter how intelligent or capable, and they’re even useful to people who don’t speak the native language. 

In other words, they are intuitive. Social media sites are nothing to be frightened of. The main buttons to use and navigate the site with are clear and there’s not too much to be learned other than a few tips and tricks. 

Unless you get into creating groups and administering pages, you’re not going to have trouble with any social media site after a visit or two. Additionally, there are resources to help you answer any questions you may have about social media.

2. Connection to Others

Social media provides an instantaneous connection to the people in your world. Surely, all of your children and grandchildren have a social media account of some kind, and it’s probable that most of your friends do as well. 

And we aren’t just talking your current friends and family. It’s estimated that everyone on earth is connected by a magnitude of seven. So, follow a thread through key figures in seven people’s lives, starting with someone you know, and you’ll eventually get to the person on the exact opposite end of the earth.

Social media has a knack for exposing us to names and faces that we haven’t seen in, say, forty years. You might be on Facebook browsing suggested friends and come across your best friend from childhood, one who moved away and was never heard from again. 

It’s likely that that person is friends with someone you’re friends with, and Facebook suggests this person to you as a result. 

Further, you have the ability to send a message to someone at any time. In opposition to letters and voicemails, messages that you send on social media will appear in the recipient’s phone immediately. 

This goes for everyone you’re friends with, which potentially means everyone in your life. That means that you can get in touch with everyone you know in a moment’s notice. Pretty nice, huh?

3. Relevancy in Society

As social media advances and takes the world by storm, it gets more useful and broad in its application. 

In other words, social media sites are becoming hubs where you can literally do whatever you like. You can move money around, video chat, start a group, organize a protest, talk to an old friend, and learn about what the president is doing all at once.

It seems as though this trend is going to continue moving forward.

Things will likely keep moving in the direction of uniformity and universality. The point is, social media sites will be necessary to use in the near future. They’re almost necessary to use now. 

That means that you will have a harder time keeping up with things if you’re not on social media. Whether or not you want to keep up with things is up to you, and we totally get that. 

If, however, you want to stay in touch with what’s happening in the world, social media is and will be a great resource for you to stay connected. Further, you’ll have a hard time connecting with the younger generations. Most young people today are on social media a lot of the time. 

It’s becoming essential for them to use social media sites to stay connected with their friends who largely communicate through these sites. Being present on these platforms will amplify your ability to connect with your children, grandchildren, and great-grandchildren. 

4. Entertainment

There’s a reason that young people have their heads in their phones.  

It’s fun! You can get instant streams of comedy, news, games, social happenings, and more. The games on social media are really exciting, and you can actually play them with other people. 

Whether one of your friends is playing with you or you’re playing with someone across the world, you’ll be having a good time. Additionally, whatever news source you watch on television will have information on social media for you to browse.

5. It Won’t Take Over Your Life

People who are addicted to social media are usually those who aren’t using the sites for the right reasons. They’re using social media to escape and forgetting that it is a powerful tool. 

If you want to start using social media, you could use it as a tool, too. Stick to the things you need to use it for, and catch yourself if you think that you’re using it too much. 

Integrating social media into your life will be similar to the time that you brought a cell phone into your life. Everyone is concerned about the things that they don’t understand, especially when they’re powerful and new.

Simply downloading social media apps and trying them out is not the mark of the end times. What’s holding you back?

Think You’ll Have Trouble?

There’s a lot to be gained from social media for seniors. However, we do understand that there’s a learning curve with some of the stuff.   

We’re here to help with that. Explore our site to get help with Facebook and other social media. 

If you have heard that Facebook’s popularity is weaning, you may be questioning the value of the platform. Don’t believe the rumors, because Facebook hit 2.27 billion monthly users at the end of 2018. The platform still offers incredible value for users, including the Facebook Marketplace feature.

Facebook Marketplace launched in 2016 to make it easier for users to engage in peer-to-peer shopping. The tool is simple to use, but it can be tricky to figure out the best methods for selling. Read on for some valuable information and tips on how to sell on Facebook Marketplace.

Familiarize Yourself with the Marketplace Rules and Standards

Like eBay, Etsy, and other sites, Facebook Marketplace has its own set of rules that users must follow. First, there’s a list of prohibited items. Users cannot sell alcohol, drugs, animals, event tickets, gift cards, tobacco, or healthcare items on the marketplace.

Facebook Marketplace is only for the sale of physical products. You cannot post “in search of” or “lost and found” type posts. All listings must include at least one photo of the item.

Knowing What to Sell Is Key to Knowing How to Sell on Facebook Marketplace

Before you start shilling homemade jams or your antique china, you’ll want to do some research. You should try to get a feel for what other people are selling on Facebook, and how successful (or unsuccessful) they’ve been with certain items. Look for what others are selling in your area, their asking prices, and the responses they’re getting.

There are several categories of items for sale on Facebook Marketplace. These include clothing and accessories, electronics, vehicles, and home and garden. Furniture, home goods, and children’s items tend to be especially popular items.

Be Ready to Communicate with Prospective Buyers

Brick and mortar stores allow shoppers to touch and test products. Amazon and other online retailers have customer reviews. Facebook Marketplace has Facebook Messenger and Facebook comments.

Prospective buyers will likely contact you with questions about your item or requests for more photos. When you have items listed for sale, be sure to check your Facebook account for messages and for comments on your listings. Respond to inquiries as soon as you can so you can work toward a quick sale.

Provide Clear, Important Information in Your Item Listings

You can reduce the number of questions shoppers ask you by providing as much information as possible up front. Take a look at some of the listings for similar items and take note of the included details. Also, notice the types of questions that people are asking in the comments.

Use this information to build your own item listing. Use clear, descriptive words for your items and include any details that may be important, like dimensions for furniture. Make sure the main product description is clear and strong, so people are more likely to click and learn more.

Take and Post Quality Photos of Your Item

No matter how detailed your item description is, providing a photo or several photos is always a good idea. Plus, many people often scroll through item listings and are more inclined to stop and look at a post if the photo catches their attention. You want your photos to make a strong impression.

First, be sure your photo is well lit, so the color, shape, and details of your item are easy to see. Also try to photograph the item on its own, as you don’t want other items or people in the picture taking the focus from what you’re trying to sell. It can be helpful to take a few different photos of your item, such as from various angles that can help people get an accurate idea of the shape and size.

Price Your Items Fairly, But Be Open to Negotiating

We noted earlier that when you are in the research stage, you should look at how others are pricing similar items. You should also check comments on these listings to see how people are reacting those prices. Are they showing interest in an immediate purchase or are they trying to get the price down?

Use the information you gather from other listings to decide how to list your own items. Be rational, and realize that most people are coming to Facebook Marketplace because they are looking for a good deal. Even if you feel you’ve priced your item fairly, you may need to keep an open mind and engage in requested negotiations.

Share Your Listings to Reach a Wider Audience

Facebook Marketplace has more than 800 million users across 70 countries. Your listings will have a sizable audience, but you can share your listings in other ways, too. You’ll find a “share” button on your post that lets you share on your own timeline, on a friend’s timeline, in a group, on an event page, or in a private message.

These methods can help your listing get more attention than it would among the countless other listings on Marketplace. And, once those other people see your listing, they may share it as well. Someone you know may even know someone else who is looking for the exact item you’re selling.

Know When to Seek More Advice

Selling items on any online platform can be confusing or overwhelming for anyone, and even more so for first-timers. The Facebook platform itself can be difficult to navigate, especially if you don’t use it often. If you don’t feel confident in how to sell on Facebook Marketplace, take your time learning more about how to use the tool.

We hope our tips have been helpful, but understand that you may need more information. If you have more questions, you can ask a Facebook expert by visiting our Facebook help page. You can submit a question and will receive a reliable answer from one of our experts.

Did you know more people continue to unsubscribe from Facebook?

In a survey back in 2018, there were about 36.38 million users that deleted their Facebook phone app. 19.26 million users went one step further and deleted their accounts.

One major factor behind this was the massive security flaw Facebook disclosed about on September 28, 2018. The affected users amounted to about 50 million people.

You might consider the idea of deleting your Facebook account too, either due to security or personal reasons. For more questions regarding Facebook, feel free to ask a question and we are ready to answer.

Now let’s dive into the steps to deactivate or delete your Facebook:

1. Deleting vs Deactivating: What’s the Difference?

Did you know you can unsubscribe from Facebook without permanently deleting your account? This is possible by merely deactivating your Facebook account. How is this different from deleting your Facebook?

Let us first look at the differences between the two.

Deactivating Your Account

While they look the same, deactivating your account is different from deleting it. When you deactivate your account, it’s still present as you can still log in. In fact, you’re the only one who can see your information.

It gives the impression of your account disappearing. Other users trying to view your profile won’t see it at all. Despite this, certain bits of information are still visible, such as sent messages.

Yes, this means you can still use Messenger in this setup. Your name still appears in groups and in friend lists belonging to your friends. You can be in this state for as long as you wish, giving you the option to reactivate when the time comes.

Deactivating your account is a good option if you plan to cool off for a bit. You still have a chance to come back when you are ready to use your Facebook account again.

Deleting Your Account

Compared to deactivating it, deleting your Facebook account eliminated everything. This option does not allow you to reactivate your account, nor be able to use Messenger. It also ensures you’re no longer susceptible to future security breaches.

This entails a full-on erasure of your account and the information related to it. This includes pictures, posts, and messages. If you used your Facebook account to log in to your apps, you lose access to them now that the linked account is gone.

When you take this decision, Facebook gives you a 30 day grace period. During this time, you still have the option to change your mind about it and cancel the deletion. Once that time is over, everything vanishes.

This is more of a decisive action and a permanent solution that once you take it, there’s no going back.

2. Steps to Take Before Deleting

Before you take on the decision of deleting your Facebook account, check it first. Are there photos or other bits of information that are still on Facebook that you wish to retrieve? Now would be a good time to backup your information.

You can do this by clicking on the drop-down menu. You can find at the top right corner of any Facebook page in your web browser. From there, click on Settings and it should take you to the Account Settings page.

Once you are there, click on Your Facebook Information. Among the options you can choose is Download Your Information.

Click on that and it should show you which bits of information you can download and keep. It also lists the dates of the information needed and the format.

3. How to Deactivate and Unsubscribe from Facebook

In the Facebook Information section, you’ll also see the last option that says Delete Your Account and Information. Upon clicking it, you’ll see a page with two more options. The first one is for deactivating your account while the other is where you can download your information.

Upon clicking on Deactivate Account, you will see a form where you would state your reasons behind leaving. Along with that are checkboxes that will allow you to keep using Messenger and opt out of Facebook emails. This lets you unsubscribe from Facebook in that respect.

Once you have set those up, click on Deactivate. With this option, you can still come back.

4. How to Delete Your Account

Are you set on deleting your Facebook account and plan to unsubscribe from Facebook for good? If the answer is yes, this is where you proceed.

If you have not downloaded your information yet, do that first before proceeding.

When you are ready, look at the bottom right. You should see the Delete Account button. Once you click that, you will see a prompt that will ask for your Facebook password to confirm.

Once you have done that, you have 30 days to be able to click on Cancel Deletion. Otherwise, if you wait for the 30 days to pass, your Facebook account is gone permanently.

Back then, this was a tedious process, where accidental logins can cancel the process. Facebook now utilizes multi-step login procedures for people recovering their account.

Learn More About Facebook Today!

Learning how to unsubscribe from Facebook or delete your account is a decision isn’t as complex as before. With the current improvements on Facebook’s tools, this process is now simpler and easier to undertake.

Did you find this useful? Looking for more useful Facebook tips?

We have the means to help you with any situation you have in mind when it comes to online services and technology. If you have other inquiries and concerns that can help us improve, feel free to contact us.

Was your Facebook account hacked recently? Do you want to know how to retrieve a Facebook account? Well, you came to the right place.

It’s no surprise that Facebook will become a target of many hackers and cyber terrorists. It’s the largest social network on the internet after all. Did you know that Facebook reached 1.49 billion daily active users in September 2018?

Below, we’ll list down how to recover a hacked Facebook account. There are quite a few methods, most of which are quick and easy to do. We also added ways that will let you know if your account got hacked and how you can prevent it.

1. How to Know Your Facebook Account Got Hacked

In 2018, Facebook got hacked and more than 50 million accounts got compromised. The problem got fixed in time but that doesn’t mean Facebook is invincible. Your account can get hacked faster as the whole site was.

Still, how do you know if your Facebook account is not only your own anymore? One of the signs includes getting an email in the past day or so. The content of the email will instruct you on how to reset your Facebook password even when you didn’t try to reset it.

You could also receive a different email that says someone logged into your account when you haven’t. If you clicked on a URL on any of these emails, chances are you got redirected to an unsecured site.

An obvious sign your account got hacked are the posts, profile changes, and/or messages that you didn’t send.

2. How to Recover a Hacked Facebook Account

The Facebook recovery process will only take a few moments. All you need to do is go to Facebook and click on the Forgot Password text. This will lead you to a password recovery page where you can enter your email, username, or mobile number.

From here, there are two ways to go about recovering your account.

Recovery Method Using Associated Email

When you enter the associated email, it will lead you to a page that states they sent a Facebook account recovery code to that address. Log into your email and check your latest mail from Facebook. Open it to find the recovery code.

Enter the code into the box provided for it. Click to continue and proceed to open your Facebook account.

This is the most common method of Facebook account recovery.

Recover with the Email Change Notification

Another way is to access the email account that you used as the primary recovery email for Facebook. Look for an email about a recent change of email address. Often, the title will be something like “Facebook primary email changed to…”.

Open the email and look for the text “If you didn’t do this, please secure your account.” This is a safe hyperlink that will lead you back to Facebook. It will prompt you to secure your account.

Depending on your account and security, Facebook may ask you to verify your date of birth. You could also be asked to upload a government ID. A Facebook help representative will confirm and activate your account.

A third option is to guess your friends using their photos. Facebook will provide photos for Facebook friends you must name out. Out of 7, you must name out at least 5 of them.

3. Alternative Recovery Methods

There will be times when the password changed and you don’t have immediate access to your email. It could be that you forgot or lost the password to your email. Good thing Facebook has other ways to let you get your account back.

Trusted Contacts Recovery Method

One such means is the Trusted Contacts. Before this, you should have a friend or two listed in your Trusted Contacts list. This will need cooperation from that person.

Go to Facebook and then click on the Forgot Account option on the login page. Find your account on the search bar by entering your email, phone, or username. You can also use your full name on the search bar given that you typed it into your account details.

A list of email addresses will show up. Check if you have access to any of those addresses. If not, click on the text “No longer have access to these?”

Facebook will prompt you to enter a new email or phone so enter one you have access to. Click Continue and then click Reveal My Trusted Contacts. Next, type in the full name of a trusted contact.

A set of instructions will come up including a special link. The link has a recovery code that only a trusted contact can access. Now, send the link to your friend and ask them to open it.

The link you send them will give them a login code. Ask them to give you the login code. Now, use this code to access your account.

Using the Recovery Mobile Number

Let’s say your Facebook account got hacked and the password got changed. There is yet another way to restore your Facebook account. This one will use your recovery mobile number.

Much like the email recovery method, you must click on the Forgot Password option. Next, type in your mobile number in the text box and then click search. If you have immediate access to a recovery mobile number in the options, select it.

Now, Facebook will send your mobile a recovery code. When the message arrives, enter it into the text box given for it. Next, set a new password for your Facebook account.

4. Damage Control and Immediate Response

When you log back into Facebook, you need to detect any other hacking activity first. Go to Home > Account Settings > Security > Active Sessions and click edit. It will lead you to a page with a list of all recent Facebook activity.

Click on End All Activity so all the places where your Facebook account is active will stop. Remember that this will also log you out of your current session. So, before you do this, make sure that you reset your password.

Next, report that your account got compromised. Another action you should take is to remove suspicious links in the Apps list. Go to Home > Account Settings> Apps and start removing applications that you suspect are harmful.

For more information on better Facebook security, reach out to our Facebook support team.

Enjoy a More Secure, Recovered Facebook Account

Don’t fret if you got hacked. Now you know how to recover a hacked Facebook account and secure your personal data

If you have any other questions on Facebook Support and other similar subjects, feel free to get in touch with us today.